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Mounting, Balancing
Free shipping on all orders
* Import taxes are not included in the item price or shipping charges. That is the buyer’s responsibility.
* Please check with your country’s customs office to determine what these additional taxes will be prior to purchasing.
Free Shipping
All orders are Free Shipping but customs clearance by yourself. You need make customs clearance in time (normally in one week when arrived), avoid unnecessary losses caused by goods being returned by customs.
All motorcycle fairings are brand new that need custom made to order and require manufacturing time (normally in 10-20 working days)
You can find more answers to your Shipping & Delivery questions below:
How long will delivery take?
Because to international orders, shipping times to your address will vary. The estimated time for your order is base on shipping method and country of destination.
Economy Shipping (10-20 days)
Standard Shipping (7-15 days)
Expedited Shipping (3-10 days)
The above is for the european and US and Australia. Others country will be longer.
Can I get my order faster?
Some items have expedited shipping options, you can choose with the express delivery options for your items.
**Please note: orders shipped with expedited delivery options are not eligible for Free Shipping.
Can I ship to a different address?
Absolutely! After you proceed to checkout, enter the address where you'd like your order delivered. Then, select the "no" button below, indicating the address you entered is not your billing address. Please enter your billing address at the next screen, and make sure it's the same address that appears on your monthly statement. For extra precaution and to avoid any possible delays with your order, you may want to notify your credit card company that you are shipping to an alternate address.
Will I receive a tracking number for my order?
We email this tracking number to you within 24-48 hours of your order shipping out, so you can easily track your package(s) to your door.
You can also retrieve a tracking number when you check your Order Status. If a tracking number is available, it will show in the "shipping status" column. Each tracking number is linked to the shipper's website for updated package status and estimated delivery date.
A tracking number may not be available for your order if the item shipped in 24-48 hours, it normally need 2-5 days to release on internet.
Introduction:
At NewFairings, we believe in delivering the best products and ensuring our customers are satisfied. This policy provides clarity on our return and refund process. We appreciate your trust in our products and are here to support you every step of the way.
Eligibility for Returns:
Customers can return products within 30 days of receipt.
We accept only unopened packages (unused, in the original packaging, and with all tags intact).
Non-Returnable Items:
NewFairings does not accept return of kits based on color mismatch due to OEM.
NewFairings can not accept a return of kits that have already been fitted to a motorcycle.
Return Process:
Initiate the process by completing a Customer Support ticket.
We strive to respond to inquiries within 24-48 hours.
Once approved, we will provide you with the appropriate return shipping address.
Refunds:
Refunds will be credited using the original payment method.
We deduct a $150 re-stocking fee for orders.
Please allow up to 14 working days for us to process your refund after receiving the returned product.
Note: Some banks may take longer to reflect the refund. If the refund doesn’t appear after 14 working days, kindly contact your bank or credit card company.
Replacement:
In the unfortunate event of receiving defective, damaged, or incorrect items, we offer full replacements at no additional charge.
No need to send back the original parts; feel free to utilize them until the replacement parts are in your hands.
To request a replacement, submit a Customer Support Ticket. We’ll get back to you within 24-48 hours.
Shipping:
Customers bear all costs for return shipping, if international this includes any taxes and fees.
Original shipping fees are non-refundable.
Ensure your return items are sent via a trackable shipping service and consider purchasing shipping insurance for high-value items.
Products should be returned in their original packaging.
Cancellations:
Orders can be canceled within 24 hours for a $100 cancellation fee.
Beyond 24 hours for a $150 cancellation fee.
Special Circumstances:
No returns for color mismatches relative to OEM.
Once fitted, fairing kits are non-returnable.
Our 100% fitment and paint guarantee stands firm.
To benefit from our fitment guarantee, ensure a professional motorcycle repair facility installs the fairing kits. We may request proof of such installation during the support claim process.
*Contact Information: For queries, clarifications, or to initiate a return/refund, please contact us via email: sale@newfairings.com, or fill out a support ticket here.
*Disputes: In the rare case of disagreements, both NewFairings and the customer commit to finding a resolution in good faith. Kindly contact our dedicated Customer Support for assistance.
*Updates & Changes: This policy may be updated over time. We advise customers to periodically review for changes.
*Legal Considerations: Our policy complies with all applicable local, state, or national laws concerning returns and refunds. Always consult with legal counsel for complete assurance.
*Proof of Purchase: Keep your order number or receipt handy. It’s required for returns and exchanges.
*Customer Support Commitment: Our dedicated team is always here to assist. Feel free to reach out for any clarifications or concerns related to our policy.
*Policy Agreement: Policy Agreement: By purchasing from NewFairings, customers acknowledge and agree to the terms of this Return & Refund Policy.
Thanks for choosing NewFairings! Safe and enjoyable riding!
AnswerWe use high-quality paint oil, painting every piece of fairing in strict accordance with the painting process, which will take enough time.
The production of our fairings kits takes around 10-20 working days (working days except saturday/sunday), depending on the complexity of the design, once shipped the fairing kit will take between 10-20 days to be delivered.
A tracking ID will be provided with the shipment, Once the label is created the kit is moving, it normally need 2-5 days to be tracked, then you just need following and wait for receive.
Once you have placed order, we please kindly ask to allow 10-20 working days (working days except saturday/sunday) for the production of the fairings, the fairings will undergo our moulding and paint process and once ready we will update the status for your order.
Unfortunately we do not provide updates during the process as it significantly slows down production. If you have not heard from us with the order status update after 21 days please contact us.
If you shipping to United States, Australia, Singapore country, there is no extra customs tax.
If you shipping to Europe, Canada, United Kingdom, that need to take about $30 USD - $80 USD for customs taxes each complete fairings kits. After package arrived to destination, local post office will contact you to pay customs taxes, then they will delivery item to you after you complete customs clearance.
If you are registered to collect taxes in some countries and regions, those countries and regions will charge low value goods tax on shipments that fall below the minimum standards. For example, the EU has a low-value goods tax threshold that charges VAT on cross-border orders of €150 or less, while the UK has an additional low-value goods tax threshold of £135 or less. VAT is charged on cross-border orders.
If you are not sure what the minimum standard value is for the country you're shipping to, check the website of that country's tax authority, or consult a local tax expert.
Yes, we provide the single fairing for you.
At first, you should check the “Need independent fairing” checkbox on item webpage, then you can choose independent fairings there. example front upper fairing, left side fairing (clutch), right side fairing (brake), front fender, rear tail fairing, tank cover, seat cover. Other part please contact us to get a quote.
However we can not guarantee that color will match 100%.
Because we do not paint by color code, so we can not 100% ensure the color to match the rest fairings of you.
But we will try our best to do the color scheme match working, that is great if you would provide some pictures to refer.
Yes, we can customized fairings for your bike.
You can enable the "Need personalized?" button on item webpage, then provide some personalized info before add to cart.
Absolutely, if you see a kit that you like but want to add or remove some logos, or even change the color. We can do!
You can enable the "Need personalized?" button on item webpage, then provide some personalized info before add to cart.
Yes, no problem at all. At NewFairings we specialize in custom orders.
Normally our custom designs without any charge.
You can enable the "Need personalized?" button on item webpage, then provide some personalized info before add to cart.
A race bike is a road bike that is modified to be adapted for the track.
We can manufacture race fairings base on road fairings, that you can racing on the track.
We usually close the headlight hole, tail light hole, turn signal hole, rearview mirror hole, and put the race number base on your requirement. Some model we can modified double passenger seat to single passenger seat.
please purchase by following the step below :
1. at first, you need enable the "Need personalized?" button on item webpage.
2. then choose the "Modified to race fairings" option, next step just need provide some personalized info before add to cart.
If you have more parts need to be modified, please communicate with us whether it is possible. Additional fees may apply to the extra modified.
Our fairings are aftermarket ABS, that manufacture by high quality ABS plastic, are not OEM. They are equal to OEM as far as materials is concerned.
Our fairing kits are made by injection molding, the injection molds production method is same as the OEM.
The fitment almost 100% fit. Unless you bought the wrong model, else we offer a 100% fitment guarantee. If you are unsatisfied for any reason, please contact us in any time.
Sure, you can return a kit if you do not like the design, but there is a $150 USD restocking fee for all returned fairing kits without fault.
If you receive a kit and there are issues such as paint or broken, be sure to get in touch with us and we will be more then happy to help replace parts.
Sometimes parts damaged during shipping, that are beyond our control, hope your understand.
In this case we offer free replacement parts, customers must send us proof photos within 3 days once received item.
We have no responsibility if damaged due to installation. So we recommend you to have a professional mounting.
Please contact us in any time!
